AHCA/NCAL Gold Quality Award Virtual Workshop
Workshop includes 4 virtual sessions
August 7, 14, 21 & September 4, 2025 from 8:00 am - 11:00 am HST
Overview
HAH has partnered with the Healthcare Association of Michigan (HCAM) and other state affiliates to present this workshop series to help you better understand the Gold Award application criteria, scoring, and strategies for a successful application submission.
Gold Quality Award recipients represent an elite group who meet all of the demands of the Baldrige Criteria. To receive the Gold award, you must demonstrate the achievement of high levels of performance over time in the areas of leadership, strategic planning, customer and workforce, operations and knowledge management.
This workshop will help prepare you to meet this distinction.
ABOUT THE AWARD
The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession. At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.
This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.
Each session will be approximately 3 hours in length (and recorded) and will be from 8:00 -11:00 a.m. HST.
Dates: August 7, 14, 21 & September 4, 2025
COACHING SUPPORT
A BONUS FOR YOU: This workshop series includes optional coaching support office hours from our expert trainer, Cathy Bergland.
Learning Objectives
Understand the Gold technical requirements and criteria.
Develop a basic understanding of the scoring guidelines.
Sharpen the skills for describing processes and how these approaches can serve as a management document, not just an application.
Learn skills for effectively presenting results.
Describe systematic evaluation and improvement.
Draft a plan for writing and reviewing the first draft of your application.
Take advantage of the opportunity to receive help with your specific application questions.
Suggested Participants
Suggested participants for this workshop are Nursing Facility and Assisted Living Facility administrators, executive directors, directors of nursing, and nursing leadership along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document” and not just an award application.
Speaker
Cathy Bergland, MBA, LNHA
Owner & Primary Consultant, CB Leadership Group
Cathy Bergland has served at Presbyterian Homes & Services (based on Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also has 15 years of experience with the Baldrige Performance Excellence Criteria.
Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.
Virtual Event
This workshop will be held virtually via Zoom on the following dates:
Part 1: August 7, 2025 from 8:00 - 11:00 am HST
Part 2: August 14, 2025 from 8:00 - 11:00 am HST
Part 3: August 21, 2025 from 8:00 - 11:00 am HST
Part 4: September 4, 2025 from 8:00 - 11:00 am HST
Participation in all sessions is required. Participants will be required to participate on video and audio.
Additionally, optional office hours will be available on Zoom at the following times:
September 23, 2025 from 8:00 - 9:00 am HST
November 18, 2025 from 9:00 - 10:00 am HST
January 6, 2026 from 9:00 - 10:00 am HST
Important Information
Registration is limited to AHCA/NCAL members
Registration is non-refundable; however substitutions are allowed up to 48 hours before the program
Registration for a facility includes up to 3 participants.
Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL
Registration Fee
This workshop is open to AHCA/NCAL members only. The registration fee includes access to the live virtual workshop on August 7, 14, 21 & September 4, 2025 from 8:00 am - 11:00 am HST, access to optional office hours with the speaker, and any corresponding handouts/materials provided by the speaker. The workshop will be recorded and made available to registrants.
Registration Fee: $250 (includes up to 3 registrants per facility)
Registration is non-refundable; however substitutions are allowed up to 48 hours before the program. No cancellations or refunds as attendees will have access to on-demand content.
Continuing Education
HCAM is managing all continuing education credits.
NAB: The Health Care Association of Michigan is a Certified Sponsor of continuing education with the National Association of Long Term Care Administrator Boards (NAB). This program has been submitted and is pending approval for Continuing Education.
Registration and Payment
Registration closes on August 1, 2025.
