AHCA/NCAL Gold Quality Award Virtual Workshop

Workshop includes 4 virtual sessions
August 8, 15, 22 & 29, 2024 from 8:00 am - 11:00 am HST

OVERVIEW | LEARNING OBJECTIVES | SUGGESTED PARTICIPANTS | SPEAKER | VIRTUAL EVENT | IMPORTANT INFORMATION | CONTINUING EDUCATION l REGISTRATION FEE | REGISTRATION AND PAYMENT

HAH has partnered with the Healthcare Association of Michigan (HCAM) and other state affiliates to present this workshop series to help you better understand the Gold Award application criteria, scoring, and strategies for a successful 2025 application submission.

Achieving excellence and receiving recognition as one of the best in long-term care is challenging.

Gold Quality Award recipients represent an elite group who meet all of the demands of the Baldrige Criteria. To receive the Gold award, you must demonstrate the achievement of high levels of performance over time in the areas of leadership, strategic planning, customer and workforce, operations and knowledge management. This workshop will help prepare you to meet this distinction.

ABOUT THE AWARD
The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession. At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.

Each webinar will be approximately 3 hours in length (and recorded) and will be from 8:00 -11:00 a.m. HST.

Dates: August 8, 15, 22 & 29, 2024

COACHING SUPPORT
This workshop series includes optional coaching support office hours from our expert trainer, Cathy Bergland.

1. Understand the Gold technical requirements and criteria.

2. Develop a basic understanding of the scoring guidelines.

3. Sharpen the skills for describing processes and how these approaches can serve as a management document, not just an application.

4. Learn skills for effectively presenting results.

5. Describe systematic evaluation and improvement.

6. Draft a plan for writing and reviewing the first draft of your application.

7. Take advantage of the opportunity to receive help with your specific application questions.

Suggested participants for this workshop are administrators or executive directors and directors of nursing, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document” and not just an award application.

This workshop will be held virtually on Zoom on the following dates:

• Part 1: August 8

• Part 2: August 15

• Part 3: August 22

• Part 4: August 29

Participation in all sessions is required. Sessions will be held from 8:00-11:00 am HST. Participants will be required to participate on video and audio.

Additionally, optional office hours will be available on Zoom at the following times:

• August 27, 2024: 8:00 am - 9:00 am HST

• November 19, 2024: 9:00 am - 10:00 am HST

• January 7, 2025: 9:00 am - 10:00 am HST

• Registration is limited to AHCA/NCAL members

• Registration is non-refundable; however substitutions are allowed up to 48 hours before the program

• Registration for a facility includes up to 3 participants.

• Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL

This workshop is open to AHCA/NCAL members only. The registration fee includes access to the live virtual workshop on August 8, 15, 22 & 29, 2024, from 8:00-11:00 am HST and any corresponding handouts/materials. The workshop will be recorded and made available to registrants.

Registration Fee: $200 (includes up to 3 registrants per facility)

Registration is non-refundable; however substitutions are allowed up to 48 hours before the program. No cancellations or refunds as attendees will have access to on-demand content.

Twelve (12) continuing education contact hours have been approved for nursing home administrators for attending the live training.

To be eligible for a continuing education certificate each person must be registered for the training, pay the registration fee, attend the virtual workshops and complete the corresponding HAH evaluations.

Valid for the live workshop sessions only: The Health Care Association of Michigan is a Certified Sponsor of continuing education with the National Association of Long Term Care Administrator Boards (NAB). This program has been approved for Continuing Education for 12 total participant hours by NAB/NCERS—Approval #20250808-12-A104554-DL. Nursing Home Administrators must provide their NAB ID # when registering in order for CE credit to be automatically uploaded to their NAB Registry account. (Example of NAB ID #: R1234567). Healthcare Association of Michigan (HCAM) is managing all NAB credits.

Questions? Contact Lori Henning at lhenning@hah.org

Registration for this workshop has closed.