Managing "Unmanageable" Patients
A 3-Part Webinar Series on September 22, October 20, and November 15, 2022
from 10:30-11:30 am HST
Course Description
A range of emotions can be triggered in individuals when receiving care and services in healthcare settings. It can be challenging for providers when patients exhibit amplified feelings of anxiety, aggression or depression. This webinar series addresses dealing with conflicts, challenging personality styles, and various issues associated with them.
Join us as Dr. Richard I. Ries, clinical psychologist and consultant, examines difficult behaviors and shares solution-oriented and compassionate techniques to de-escalate situations and move toward productive and effective patient interactions.
The sessions will be recorded and made available on the HAH website for on-demand viewing within one week of the live webinar date.
Sessions
All live webinars are from 10:30-11:30 am HST.
September 22, 2022:
AGGRESSIVE, HOSTILE OR VIOLENT BEHAVIORS
Participants will be able to:
Discuss how alternative interpretations of patient behavior may assist with formulating effective responses that facilitate a return to calm
Identify ways to manage one’s own energy to generate a sense of deeper presence, rendering clinical interactions more effective and efficient
Describe how changes to the setting surrounding a patient can reduce difficult incidients
Integrate skills into patient care that effective regulate amplified aggressive or fearful behaviors
October 20, 2022:
DEPRESSED, ANXIOUS & SUICIDAL PATIENTS AND PATIENTS WITH CHRONIC PAIN
Participants will be able to:
Identify assessment techniques for suicide risk
Differentiate between parasuicidal gestures and genuine wishes to die or give up
Describe meaningful responses to suicidal and parasuicidal feelings and behaviors
Appraise chronic pain presentations and targeted distraction and focus appropriately alongside medical and other psychological techniques
Explain how reflection and acknowledgement are appropriate responses to depression, anxiety and sadness
November 15, 2022:
LONELY, “NEEDY”, “MANIPULATIVE” PATIENTS & “REPEAT OFFENDERS”
Participants will be able to:
Examine skills to effectively set limits with patients who present as “needy” and/or “manipulative”
Evaluate when to work towards resolving emotional needs, even while conflict is occurring
Explain methods to manage compassion fatigue, burnout and lack of motivation when a familiar patient is seen, yet again
Discuss the association of troublesome patient behavior with unmet needs and strategies to address the issue(s)
Speaker
Richard I. Ries, Psy.D., M.S.Ed.
Clinical Psychologist and Consultant
Richard I. Ries, Psy.D. M.S.Ed.
Dr. Richard I. Ries is a clinical psychologist, trauma and grief psychotherapy specialist, hospice therapist and consultant to hospital systems in independent practice. His downtown Honolulu office welcomes children, teens, couples, families, adults, older adults and those diagnosed with terminal illness, often with an emotionally-focused and existential lens. Bereavement, Trauma, Resiliency, and palliative care are among his training emphases.
In the past, Dr. Ries was Clinic Manager for the child and adolescent clinic at the University of Hawaii’s center for Cognitive Behavioral Therapy, Clinical Liaison Team member at The Queens Medical Center (providing bedside psychotherapy on medical floors), Deputy Chief of Psychology Research at Tripler Army Medical Center (designing and conducting applied research on PTSD and other warfighter concerns) and the Resiliency Subject Matter Expert for the Pacific Regional Medical Command covering South Korea, Japan and Greater Hawai’i with emphasis on treating and preventing compassion fatigue. He was active in the aftermath of the Fukushima earthquake/tsunami/nuclear spill event developing neighbor-to-neighbor resiliency and rebuilding efforts.
Dr. Ries presently serves as the Chairman of the Board for the Hawai'i State Council on Mental Health, an advisory panel appointed by the governor, and confirmed by the Senate. He serves as the Behavioral Health Subject Matter Expert on the City and County of Honolulu’s COVID-19 Public Health and Medical Advisory Group, presided by the Mayor. He is also on the Child and Adolescent Committee for the Hawai'i Psychological Association. He also hosts a weekly public broadcast: a live call-in radio hour on dream analysis.
Continuing Education
Valid for the live and on-demand webinar through 9/22/2024: This nursing continuing professional development activity was approved by Oregon Nurses Association, an accredited approver of the American Nurses Credentialing Center's Commission on Accreditation for 3 contact hours [one (1) contact hour per webinar]. Approval valid through 9/22/2024. OCEAN ID #2022-24.
Valid for the live webinars only: This program has been approved by the National Association of Social Workers - Hawai'i Chapter (Approval #s HI62792023-10, HI62792023-11, & HI62792023-12) for up to one (1) Social Work continuing education contact hour per webinar.
To receive a CE certificate, each individual must register for the session, pay the registration fee, attend at least 80% of the session, and complete the corresponding HAH evaluation.
State licensure boards have final authority on the acceptance of individual courses. The planners and presenter of this educational activity have no conflicts of interest to disclose.
Registration Fees
Series Registration Rate (includes access to live and on-demand content for all 3 webinars)
HAH Members: $45 per person
Non-Members: $100 per person
Are you an employee of an HAH member organization and qualify for the member rate? CLICK HERE to find out!
No refunds or cancellations as registrants will have access to on-demand content.
Registration & Payment
Complete registration and payment via credit card here. To participate in a live webinar, registration must be completed by 9:30 am on the day of the webinar.
After completing registration, each registrant will receive links to the webinars prior to each session via emails from customercare@gotowebinar.com. Please mark that email address as a “safe sender” so it does not get filtered to a spam/junk folder.